- What to do with purchased tickets?
- Buy a ticket
- Return a ticket
- Operating hours of the ticket offices
- Free events
Previously purchased tickets are valid for the events in September. You do not need to exchange the tickets; the row and the seat indicated on the tickets are valid.
In the section "Programme" on the page of each performance and concert, the previously announced date of the event is indicated, in addition to the new September date and time.
If in the new schedule some events for which tickets are purchased will be held at the same time
It is worth checking for tickets for the performance or concert on other days. Some theatre events have several showings per day or within 2–3 days, this makes it possible to exchange the ticket and attend all the planned events.
If the schedule does not have a new date for the event for which a ticket has already been purchased
Several creative teams have confirmed their participation in the Platonov festival, but the exact dates of their performances will be announced later, by July 1st. In the section "Programme" such events are indicated in the subsection called "Date to be confirmed".
Tickets can currently be purchased only online:
- in the section "Programme" when selecting the desired event (service charge — 5%);
- on the website of the ticket operator Kassir.ru (service fee — 10%).
You can buy no more than 10 tickets in one order. Checkout time is up to 20 minutes.
Returning of the tickets will be possible from June 1st, 2020.
- If a performance or a concert is rescheduled, tickets can be returned during the summer and in September, but no later than 3 days before the new (September) date of the event. The service charge is not refundable.
For example, the tickets for the performance "Shop", which was postponed from June 11th to September 22nd, need to be returned until September 18th, 2020 inclusive.
- If a performance or a concert is canceled, the tickets are accepted in June, including the day of the previously announced date of the event. The service charge is not refundable.
For example, the tickets for the concert "World Music" in the White Well on June 13th need to be returned until June 13th, 2020 inclusive.
The list of documents required for returning the tickets is available on the Kassir.ru website. In case of changes to the rules for returning the tickets the information will be updated promptly.
The operation of the ticket offices is temporarily suspended. We will separately give notice of the resumption of the operation and possible changes in the list of open / operating ticket offices, as well as the updated list of addresses.
From June 1st to June 30th an additional ticket office for the purchase/return of the tickets and a consultation center will work directly in the office of the directorate of the Platonov Festival:
Teatralnaya St, 30 from 11 a.m. to 6 p.m. on working days.
If you have questions, please call +7 (473) 228-93-80.
"Giant", Il Posto, Festival opening, September 13th, Central Market Square
Theatre parade, September 19th, the route along the Revolution Prospect to the Opera and Ballet Theatre